Thank you for visiting Lily & Mae.
Every effort has been made to show our products as they are, but there may be slight variations. All artwork is hand drawn and handmade pieces are individually created. At Lily & Mae we love inconsistencies and uniqueness, it's what makes the world a better place.
Lily & Mae reserve the right to modify / change the website at any given time. Prices displayed are inclusive of UK VAT but exclusive of delivery costs.
ORDERING
We make every effort to ensure all products are in stock, but as our products are not mass-produced we do sometimes run out. Out of stock items usually take around 2-4 weeks to be restocked.
Handmade items take up to 3 days to complete and may take up to 5 days during busy periods. If you are in a hurry for an item please contact us first before ordering and we shall do our best to accommodate you.
Credit/Debit Card orders are processed securely by Stripe. Lily & Mae does not handle any credit card data for orders placed online.
If you wish to cancel an order, please use the contact us form immediately. Any personalised order cannot be cancelled after entering production. We are also only be able to cancel your order if you contact us before the items have been shipped.
DELIVERY
All of our products are carefully and thoughtfully wrapped so that not only will your parcel arrive safely, it looks lovely too. We try to keep our delivery cost to a minimum and charge each item depending on weight and size. Multiple items will be added together for the lowest rate possible.
Once your item has been dispatched please allow 3-5 working days for delivery. All parcels will be sent via Royal Mail 1st Class service. If you require Express Delivery please contact us before you place your order so we can supply a quote.
Currently Lily & Mae does not offer International Shipping.
RETURNS
We do not accept the return of personalised items unless there is a quality issue with the item. In this instance please contact us immediately and we will do all we can to rectify the issue.
We hope that you will be delighted with your purchase, but understand that sometimes you may wish to return an item. If for whatever reason you are unhappy with it, and the item is unused, please contact us immediately and you must return the item within 14 days of receipt. The full purchase price will be refunded, we do not refund shipping costs.
Please ensure that you package the items carefully in their original packaging, including your order number and contact details. We advise using one of Royal Mail's tracking services and obtaining proof of postage. A refund will only be given on receipt of goods in re-saleable condition unless it can be proven that the loss or damages to the item was the fault of the delivery service.
If your order arrives to you damaged please contact us immediately with your order number and photographs detailing the damage. We will then offer you a refund or replacement. Please keep the item until we advise otherwise.
Feel free to use the contact us form if you have any queries.
PRIVACY
We make every effort to protect the privacy of our users and customers. Accordingly, we will not ask for personal details that are not required as part of your transaction. Any personal data collected by us online will be safely and securely stored and not shared with any third party.
This website uses cookies which enable data to be gathered to ensure the smooth operation of the site. You can disable cookies in your browser, or delete cookies after visiting this site.
SHARING
All images, text, design and graphics on this website are owned by Lily & Mae. We welcome people sharing our images, but please ensure that credit is given by a link to this site.